FAQs

General

What is XFINITY® WiFi?

XFINITY WiFi is a network of hotspots that allows you to connect at the fastest WiFi speeds around town while conserving usage on your cellular data plan.

How do I find a hotspot?

When in range of a hotspot, it can be found within the list of available networks on your device. XFINITY WiFi hotspots are identified by two SSIDs (network names) – “xfinitywifi” or “CableWiFi.”

There are two easy ways to find a WiFi hotspot:

  1. Check the hotspot location map at wifi.comcast.com.
  2. Download the XFINITY WiFi app.

Do you have to be an XFINITY customer to access XFINITY WiFi?

XFINITY Internet and Comcast Business Internet customers with a qualifying tier of service* can enjoy XFINITY WiFi access at no additional cost.

If you are a new subscriber, you can begin using XFINITY WiFi right away, even before your XFINITY Internet service has been installed at home.

If you’re not yet an XFINITY Internet customer, you can access WiFi service two ways:

  1. Limited Free Trial: At select XFINITY WiFi hotspot locations, visitors are allowed two 60-minute complimentary sessions per month. There is 24-hour wait period between sessions.
  2. XFINITY WiFi Access Pass: Use XFINITY WiFi for an hour, a day or a week, by purchasing an XFINITY WiFi Access Pass. Only available in select hotspot locations.

Interested in adding XFINITY Internet? Learn more about special deals here.

*Note: XFINITY Internet requires Performance tier and above; Comcast Business Internet requires Business Starter and above.

How do I access XFINITY WiFi?

A great feature of XFINITY WiFi is the automated sign-in. After the first time you’ve signed in, your device will automatically connect to XFINITY WiFi hotspots in the future. *

  1. Enable WiFi access on your wireless or WiFi-enabled device.
  2. Find and select the XFINITY WiFi network (network name: “xfinitywifi”) and launch your browser. You will be redirected to the XFINTY WiFi sign-in page. If the page doesn’t automatically redirect, type a different address in your web browser – such as www.xfinity.com – to be redirected to the XFINITY WiFi sign-in page.
  3. Sign in using your Comcast Email or username and password and start browsing, streaming and more.

Click here for detailed instructions.

*Only applicable to qualifying XFINITY Internet customers.

Where can I find my Comcast email or username and password?

Recovering your email or username and password is easy.

XFINITY Internet customers:

Still having issues? Chat with a Live Chat Representative or call 1-800-XFINITY.

Comcast Business Internet customers:

How do I connect if I am not a customer?

When you initially connect to “xfinitywifi,” a sign-in page will appear. If a sign-in page does not appear automatically, open your browser and navigate to a website such as www.xfinity.com. The sign-in page will now appear.

  1. Click the Get Started link in the “Not an XFINITY Internet Customer?” section. (Please note that not all locations offer guest access.)
  2. Follow the on-screen prompts.

Is XFINITY WiFi secure?

Comcast is committed to making your WiFi experience as fast, fun and safe as possible. Whenever you sign in, we help protect your privacy and the safety of your Comcast Email or username and password by providing 128-bit encryption on the sign-in page. This is the same standard used by thousands of online banking and financial services sites around the world to protect your critical transactions.

However, for the most secure online experience possible, be safe and smart.

  • Use a firewall and an anti-virus program such as Constant Guard™; comprehensive online protection included with your XFINITY Internet service for no extra cost.
  • Turn off file sharing when using your computer or handheld on a network, at home or on the road.
  • Keep your anti-virus programs up-to-date and perform regular system scans to detect any problems early.

What is CableWiFi and is it related to XFINITY WiFi?

CableWiFi is an extension of the XFINITY WiFi service offered by Comcast, giving you access to even more hotspots on the go as you travel around the country.

When you are in a CableWiFi hotspot location (view coverage on wifi.comcast.com), XFINITY Internet customers can access the hotspot at no additional charge.

  • Select the “CableWiFi” network name from the list of available wireless network connections.
  • Open your browser and select “XFINITY” when prompted to select your Internet Service Provider.
  • If your device was previously registered for Automatic Sign-In, you will automatically connect. Otherwise, please enter your Comcast Email or username and password and accept the Terms of Service.

What should I do if I still can’t connect to XFINITY WiFi?

Check to make sure you are in range of an XFINITY WiFi hotspot. If “xfinitywifi” is not in the list of available networks, then there is likely not a hotspot in your immediate location.

If the “xfinitywifi” network name is in the available network list and you still can't connect, check your WiFi-enabled device to see how many signal bars are present. If there are only one or two bars, you may need to move closer to the center of the signal – moving closer to the center of the hotspot will increase the quality of the connection.

If you still cannot get online and your Comcast Email or username and password are correct, it is possible that we are having a service issue. Please contact our Customer Support Center at 1-800-XFINITY and select the High Speed Internet service option.

XFINITY WiFi app

Do I need the app to connect to XFINITY WiFi?

No, you do not need the app to connect, but our app will help you find hotspots when you are on the go.

Where can I download the XFINITY WiFi app and which devices are supported?

You can download the iOS app from iTunes here or download the Android app from Google Play here.

For iOS (must be at least version 5.1), the following devices are supported:

  • iPhone: 3GS and above
  • iPad: Any version
  • iPod Touch: 3rd generation and above

For Android, any device running Android 2.2 or above.

I know XFINITY WiFi is available in my area, but when I search by state no results are found. Why?

Because there are so many XFINITY WiFi hotspots, searches are performed using a 10-mile radius from the center of the search term. Try including a city name or ZIP code for better results. You can also use the "Near Me" feature in the app to locate XFINITY WiFi hotspots near you.

Can I make my search more precise or filter results?

Yes, as long as you have less than 5,000 results loaded, you are able to refine your results by selecting the refine button icon found to the right of the top bar. You can then refine your search by site type, category or by entering a keyword.

The "Near Me" search button isn't working, or I see the message "Geo-location services are not available." How do I resolve this?

You can modify your device’s location permissions by adjusting your general device settings. Follow these steps:

  • iOS 5:
    Go to Settings → Location Services → Set XFINITY WiFi to "On"
  • iOS 6 & 7:
    Go to Settings → Privacy → Location Services → Set XFINITY WiFi to "On"
  • iOS 8:
    Go to Settings → Privacy → Location Services → Set XFINITY WiFi to "Always"
  • Android:
    Go to Settings → Location Services → Check the boxes for "Google location services" and "GPS Satellites"

Please note, if you have enabled location services and are still experiencing this issue, your device may not currently be able to identify your location (e.g., if you are on an iPod touch with no GPS functionality, and WiFi is disabled, the device will not be able to determine your location).

I'm having a problem with the XFINITY WiFi app; who should I contact for further support?

First, please make sure you have installed the latest version of the app.

If you are still having trouble, please contact our customer care team via chat.

What information does the app collect and why?

In order to improve your experience with the app, we collect some anonymous information about how you use it such as page views, search locations and general app usage. No personal or location information is stored. Understanding what customers do on our networks helps us ensure that the network is operating properly. Privacy of usage data is our priority (refer to our Privacy statement on http://www.comcast.com/wifi/wifiapp_privacy).

If you prefer that we don’t collect this information from you, it is possible to disable the feature within the Settings menu.

Can I use the app without an Internet connection?

If you have installed an offline dataset, you will be able to make searches without an Internet connection.

To install an offline dataset, simply visit the Settings menu and select the Manage Offline Datasets option. From here you can select which datasets you would like to install. Please note that any locations outside of the area that you have datasets installed for will not be searchable when your device is offline.

Home Hotspot

What is the XFINITY WiFi Home Hotspot feature?

Your XFINITY Wireless Gateway broadcasts an additional “xfinitywifi” network signal, creating an extension of the XFINITY WiFi network right in your home. This service is completely separate from your secure, private home WiFi network and allows guests to sign in and connect without sharing your secure network password. Your Home Hotspot is included with your service at no additional charge.

To learn more, watch our video tutorial.

How do guests connect to XFINITY WiFi in my home?

From their device, simply select the WiFi network labeled “xfinitywifi” and open a Web browser to get started. If additional help is required, please visit our connection guides.

Should I use my private WiFi network or the XFINITY WiFi Home Hotspot when I am at home?

We recommend using your own private WiFi network when you are at home and using XFINITY WiFi when you are visiting a friend or traveling around town. Learn how to configure your device to connect to your private network at home.

Does the new hotspot impact my network security?

The Home Hotspot is designed to work on a separate network so that your home network remains entirely secure. By enabling guests to use XFINITY WiFi, you increase your network security because you won’t need to provide your private home WiFi network password to guests.

Does the new Home Hotspot impact my Internet speeds or data usage?

The broadband connection to your home will be unaffected by the new feature. For your in-home WiFi network, we have provisioned the XFINITY WiFi feature to support robust usage, and therefore anticipate minimal impact to the in-home WiFi network. As with any shared medium, there can be some impact as more devices share the network.

For data usage, the activities of visiting users are associated with the visitors’ accounts and therefore do not impact the homeowner.

How do I disable/enable the Home Hotspot feature?

We encourage all subscribers to keep this feature enabled as it allows more people to enjoy the benefits of XFINITY WiFi, but you will always have the ability to disable the XFINITY WiFi feature on your Wireless Gateway. Visit My Account at https://customer.comcast.com/, click on “Users & Preferences” and then select “Manage XFINITY WiFi” or call 1-800-XFINITY.

My WiFi-enabled devices are connecting to the “xfinitywifi” signal when I am home – how do I return my default network to my private home network?

Some mobile devices and tablets automatically connect to your private home network by default, while others will connect to the last successfully connected network. Check your device’s WiFi settings to make sure you are connected to your private home network. You may need to select it manually if your device has connected to “xfinitywifi” in your own home. You can find additional information on how to prioritize your networks within our Connection Guides.

My guests are unable to connect to the XFINITY WiFi Home Hotspot. What is wrong?

Using a WiFi-enabled device, verify that the “xfinitywifi” signal is available and that the device is connected. Open a Web browser and you should be directed to the XFINITY WiFi sign in-page. Additional connection help is available here. If the issue persists, please call customer support at 1-800-XFINITY.

Is there a limit to the number of devices that can connect to the XFINITY WiFi Home Hotspot at one time?

Up to five devices can connect to the “xfinitywifi” signal simultaneously.

Will my address be shown on the hotspot location map or XFINITY WiFi app?

We do not list residential subscribers’ addresses on the hotspot location map or in the XFINITY WiFi app. Small business locations are listed on the map as a feature of the Business WiFi service. Businesses can learn more about managing their Business WiFi Hotspot directory information here.

Why don’t my friends and family who are also XFINITY Internet subscribers see XFINITY WiFi in their homes?

This new feature enhancement is not yet available on all XFINITY Wireless Gateways or supported with all XFINITY Internet products. Wireless routers purchased at retail outlets don’t support the XFINITY WiFi service.